If you get off the phone with a customer service representative and feel as though your call was not handled appropriately or that your questions were not answered, don't give up. What Should You Do If You Have an Unsuccessful Call with Southwest Airlines? You will need to contact the TSA or the airport and ask for lost and found services so that you can be reunited with your property. If you have lost an item in an airport or at a TSA checkpoint, keep in mind that Southwest Airlines is not responsible for these items. Many travel policies are not established by travel vendors, and it is up to you to take responsibility for ensuring that you have an up-to-date, valid passport or other government-issued ID and all necessary visas before traveling. In addition, the agents cannot adjust pricing for airfare or other travel products. Southwest Airlines' customer service representatives have no control over company policies regarding fees for cancellation or flight changes. What Can't Be Resolved With a Call to Southwest Airlines Customer Service? What Kind of Issues can Southwest Airlines Customer Service Representative Resolve?Ī customer service agent can resolve most issues that passengers have, including attempting to get information about flight status, booking, canceling, changing and reading booking flights, arranging for special needs while traveling, providing help with booking other travel needs, such as hotels and complete vacation packages, addressing in-flight customer service issues or providing direction when the passenger has issues that are not directly under the control of Southwest Airlines. Southwest Airlines has a strong reputation for excellent customer service, and consumers seem to feel that the service provided stands head and shoulders above many other airlines. How do Consumers Feel About Calling Southwest Airlines Customer Service? You may be provided with reference numbers for flight changes or confirmations, and call notes can be helpful if you have to escalate your issue. Have pen and paper handy, so that you can take notes during your call. If you are calling for technical support in using Southwest Airlines' website, be near your computer or device so that you can troubleshoot along with the representative. This might include your Rapid Rewards number, flight confirmation, change or cancellation numbers, billing statements, baggage claim tickets, passport numbers or previous correspondence between yourself and Southwest Airlines regarding your issue.

Southwest Airlines also has a Spanish language customer service line for US-based customers.īefore calling, make sure that you have relevant documentation handy.

These numbers can be found on the Southwest Airlines website.įor example, if you are calling about a hotel booked through Southwest Airlines, or are trying to track down an item lost at a TSA checkpoint, there are other numbers that you would need to call.

Southwest Airlines provides 24 seven customer service through its toll-free number, but there are other numbers that you can call for more specific needs or when calling from other countries. There are several things that you can do to help ensure that your call to Southwest Airlines is handled quickly and professionally:įirst, ensure that you are calling the correct number. Troubleshooting or technical support using Southwest Airlines' websiteīest Practices for Calling Southwest Airlines Customer Service Purchasing other travel products, such as vacation packages or hotels which can be booked through Southwest Inquiries about special needs, such as children traveling alone, flying with pets or disability accommodations Inquiries regarding Rapid Rewards, Southwest Airlines' loyalty program Purchasing, changing or canceling tickets People call Southwest Airlines for a range of reasons, including:

Why Do People Call Southwest Airlines Customer Support? Given the success of this company, it is not surprising that it receives many customer service calls each and every day. Southwest Airlines is a popular, low-cost air carrier that operates throughout the United States and in 10 different countries.

Southwest airlines customer service